Let’s talk about parking, shall we? We know how much you guys love trying to find it, let alone having to pay for it. Season is here and Joburg is on the way and things may get a little tight down here so in anticipation of that, we thought we would address some concerns we know you have. And how do we know? Exhibit A…
“Parking at the V&A. #PricesMustFall” – Jonathan
“First I couldn’t find a parking and now it’s taking me 30 mins to get out of the garage! This is madness.” – Nathi, NYE 2014/2015
“How dare you charge R110 for a lost parking ticket, V&A! I’m never shopping at you again!” – Sumeiyah, after she lost her parking ticket
“Parking ticket queue longer than Bieber entry queue. #V&A Waterfront – bad night for the machines to be out of order and no back up plan.” – Jenny, angry despite having just left a Justin Bieber concert
With another busy festive season coming up, we reckon this is as good a time as any to approach the P word.
First things first… Let’s address these tweets.
1) Did you know, Jonathan, that even our most expensive garage, the one that is conveniently located directly under all your favourite stores, is less expensive than parking in a bay in the city?
2) We have 7500 parking bays across the property, Nathi, and we see more than 180 000 people over the 24 hour period that includes our larger than life NYE party. Even if every single parked vehicle was a minibus, each with 8 passengers coming in, we’d still need 3 times as many bays. Now imagine 7500 cars all trying to leave at once, when there is already traffic on external roads that lead back to the V&A.
3) The lost parking ticket debacle. Forking out R110 for parking would burn even the deepest pocket, we’re aware of this. But the fee attached to a lost ticket was not put in place to make us money or encourage you to never shop here again. We absolutely want you to keep shopping here and we absolutely do not want you to lose your ticket. The fee is based on the highest 24 hour parking fee across our garages, this is because we don’t have the resources to follow you to your car to see where you parked or look on the security cameras to see when you came in and do all the things you expect us to do when you’ve lost your ticket. We don’t want to sound harsh but our staff get a great deal of abuse around this and all we ask is that you just don’t lose your ticket.
4) We love a stadium concert as much as you do, Jenny. The atmosphere is electric around here, until the concert is over that is. Due to our close proximity to the stadium, it makes sense that people want to park here. It’s safe and convenient. Like NYE, a concert night puts massive strain on our already hardworking systems. A machine goes down, maybe the system goes offline, maybe an angry driver takes off a boom with his bullbar (yes, that has happened), and then our team has to scramble to get everything back in working order before more machines go down and booms get broken off. No one takes this stuff lightly, certainly not us. Trust that as soon as something goes awry, we work double time to fix it, even if you can’t see the parking manager in front of you or it’s just rings FOREVER when you press for help. We want to help you move back out as quickly as we can, we know you’re exhausted.
So… How can we work together to make things easier going forward? We have some solutions for your to consider.
Alternative Garages: When was the last time you visited the Clock Tower? It is nothing but a beautiful walk away from Victoria Wharf and you can get straight back onto the highway once you’re done. Find a list of all our garages with associated tariffs here.
Uber: If you live in the city bowl or along the Atlantic Seaboard, catching an Uber to the V&A has to be one of the most practical things you can choose to do. You don’t have to hunt down parking or worry about parking pay station queues and it’ll probably cost you the same, in essence, if you’re factoring in time, petrol and parking fees. Download the App, if you haven’t already.
MyCiTi: Some of you have been good at using this incredible system but not enough of you. All you need to do is buy a R30 card from a MyCiTi Station kiosk (of which there are 43), load it up with credit, and pick a route. The routes to and from the V&A (there is even one directly from the Cape Town International Airport to the V&A) are easy to navigate, really affordable and make searching for parking a non-issue. Find out more here.
Bicycle Parking: We have parking for bicycles outside the front of Victoria Wharf on Breakwater Boulevard, at the entrance to the Clock Tower, next to Nobel Square, in front of the V&A Hotel, outside the V&A Food Market and next to the steps that lead up to Somerset Hospital. So stop being lazy 😉
If you have any questions or comments for us, please leave them below.